How can we help?
Find answers to common questions about using ClikNotez with YouTube.
Getting started
How do I use ClikNotez?
Sign in to your ClikNotez account on the website, install the ClikNotez browser extension, and open a YouTube video. Use the ClikNotez button displayed on the video page to create a note for the current video moment.
Do I need to sign in to the extension separately?
No separate extension account is required. Sign in to your ClikNotez website account first. The extension uses your website session to connect to your account.
How are notes created?
When you use the extension on a supported YouTube video, ClikNotez uses transcript context around the current playback position to generate a note. The note is saved to your ClikNotez account.
Troubleshooting
The ClikNotez button is not visible.
Refresh the YouTube video page and check that the extension is installed and enabled. If the problem continues, contact our support team with your browser name and version.
The extension says I need to log in.
Open ClikNotez in your browser and sign in. Then refresh the YouTube video page.
My note was not saved.
Check that you are signed in and that your internet connection is working. Try again after refreshing the video page. If the issue continues, contact support and include the video URL and approximate time of the issue. Do not send your password or authentication tokens.
Still need help?
Send us the details and we will help you troubleshoot.